Monument Technology TotalCare Program Comparison



Silver   Gold   Platinum

Service Levels - Emergency Response Time Guarantee 

 4 hrs  
  2 hrs     2 hrs   1 hr 

PC Inventory and Audit - Automated software and hardware inventories


 PC Remote Control - Flexible remote support from anywhere



 Help Desk and Trouble Ticketing - Ticket generation and SLA management



Patch Management - Patching for Microsoft, Adobe, Java and other common apps



Software Installation - New install and maintenance



Monthly Reporting - Full management reporting pkg.



Network Administration - Move, Add, and Change



Windows Event Monitoring / Alerting - Remotely monitor all Windows Logs


Network Monitoring / Alerting - Unapproved access, policy violation above standard alerting


After-Hours Support - 24x7 for your infrastructure 


Endpoint / Virus Protection -  Anti-virus, malware, and firewall protection


Business Application Management - Implementation and support for applications such as Exchange, Active Directory, QuickBooks, trading applications and CRM's

  Call for Info         

Network Design / Recommendations - Quarterly reviews

Call for Info       

Vendor Management - All technical escalations and acct. management w/ monthly billing reviews

Call for Info

Business Continuity Management - Includes DR planning and quarterly testing

Call for Info       

Consulting / Strategic Planning - vCIO services 

  Call for Info        Call for Info        

Hosted Virtual Desktops - Remote Desktop from any Internet connection including MSOffice and File Storage

Call for Info     Call for Info        

Hosted Virtual Server 

  Call for Info        Call for Info        

Hosted Email Service - Commercially hosted email/mobile 

Call for Info   
Call for Info
Service Discounts - Discounts from published rates for add-on services
15%    25%    35% 
Minimum Length of Agreement Month to Month   
Annual   Annual    Annual 
Appointment Minimums 1.5 hours - rounded to 1/4 hours after