Monument Technology TotalCare Program Comparison

 

                                         
                      

    Bronze     
Silver   Gold   Platinum

Service Levels - Emergency Response Time Guarantee 

 4 hrs  
  2 hrs     2 hrs   1 hr 

PC Inventory and Audit - Automated software and hardware inventories

   
  
 
   

 PC Remote Control - Flexible remote support from anywhere

   

       

 Help Desk and Trouble Ticketing - Ticket generation and SLA management

  
 

         

Patch Management - Patching for Microsoft, Adobe, Java and other common apps


 

         

Software Installation - New install and maintenance


 

       

Monthly Reporting - Full management reporting pkg.

  Limited  

         

Network Administration - Move, Add, and Change

    
 

    
     

Windows Event Monitoring / Alerting - Remotely monitor all Windows Logs

   
                

Network Monitoring / Alerting - Unapproved access, policy violation above standard alerting

   
      
     
     

After-Hours Support - 24x7 for your infrastructure 

   
    
 
     

Endpoint / Virus Protection -  Anti-virus, malware, and firewall protection

   
    
 
     

Business Application Management - Implementation and support for applications such as Exchange, Active Directory, QuickBooks, trading applications and CRM's

   
  Call for Info         
    

Network Design / Recommendations - Quarterly reviews

   
Call for Info       
    

Vendor Management - All technical escalations and acct. management w/ monthly billing reviews

   
Call for Info
     
    

Business Continuity Management - Includes DR planning and quarterly testing

   
Call for Info       
    

Consulting / Strategic Planning - vCIO services 

   
  Call for Info        Call for Info        

Hosted Virtual Desktops - Remote Desktop from any Internet connection including MSOffice and File Storage


Call for Info     Call for Info        

Hosted Virtual Server 

   
  Call for Info        Call for Info        

Hosted Email Service - Commercially hosted email/mobile 

   
Call for Info   
Call for Info
    
Service Discounts - Discounts from published rates for add-on services
   
15%    25%    35% 
Minimum Length of Agreement Month to Month   
Annual   Annual    Annual 
Appointment Minimums 1.5 hours - rounded to 1/4 hours after
    n/a
  n/a
  n/a