Our Approach: Industry Standards And Proven Approaches

 

At Monument Technology Group, we have developed our model based on years of experience.  Our hands-on and practical experience with a number of industry-standard processes give Monument Technology an end-to-end and complete model.  This model allows us to implement repeatable processes that scale to match your business. Some of the key aspects of our model are as follows:

Agile Product Management

The Monument Way

Having Agile Product Management Is Critical In An Ever-Changing Technology World.

Agile methodologies have had a significant influence over technology teams.  From the Development Community to Product Managers, Agile has become the industry standard for product development and deployment.  At Monument Technology, Agile methodologies are part of our DNA. Although Agile was initially designed for the Development community, service organizations have successfully adapted it into their businesses. Monument Technology lives and breathes this approach. 


Some of the critical aspects of the Monument Technology Agile Implementation are as follows:

  • Customer satisfaction by rapid delivery of useful offerings and services
  • Welcome changing requirements, even late in process
  • Service improvements are delivered frequently (weeks rather than months)
  • Customer satisfaction is the principal measure of progress
  • Sustainable change, able to maintain a constant pace
  • Close, daily cooperation between your business and ours
  • Face-to-face conversation is the best form of communication.  You will never speak to an offshore service desk
  • Projects are built around motivated individuals, who need to be trusted.  We hire only the best and excel at what we do
  • Continuous attention to technical excellence and user experience
  • Simplicity—the art of maximizing the amount of work not done—is essential
  • Regular adaptation to changing circumstances

The ITIL Framework - An Industry Standard Approach To IT Service Management

The Monument Way

Industry Standard IT Service Management

ITIL describes processes, procedures, tasks and checklists that have become industry standard. These standards are used by organizations for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement for the IT services that it provides.  This framework is currently used primarily in the EU and throughout North America. Our Implementation of the ITIL Framework focuses on five areas :

  1. ITIL Service Strategy
  2. ITIL Service Design
  3. ITIL Service Transition
  4. ITIL Service Operation
  5. ITIL Continual Service Improvement

All services offered by Monument Technology Group are aligned to this standard and regularly validated against the framework.

How Do We Address Your Business Problem

The Monument Way

Our Systematic Approach to Your Business Needs




  • We listen to your needs
  • We gather real data to guide the decision-making process
  • We research best practices and emerging solutions
  • We implement on time, at the cost we stated
  • We measure our work against the baselines
  • We refine and exceed expectations

The Monument Staffing Pipeline

The Monument Way
Our Hiring Values

 

 

  • We advertise the role - we want the best and the brightest
  • We pre-screen all candidates
  • We have multiple rounds of interviews utilizing video technologies
  • We vet all employees - including criminal and financial checks
  • We offer a competitive package to retain our staff